Terms & Conditions

About Us

This web site is owned and operated by wallplates.co.uk who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the helpdesk telephone number (Monday to Friday - 1pm to 4pm).

Our Contact details:
wallplates.co.uk
Unit 3B Whitehouse Road Ind Est Newcastle upon Tyne NE15 6LN United Kingdom
Phone: 0191 272 4220 - Monday to Friday between 1pm and 4pm
Fax: [0191 273 4474]
Email: sales@wallplates.co.uk
VAT Number

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake for you.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Your order will be shipped by Parcel Force, we will email you when your order has been despatched.

Delivery Schedule

We will normally send your order to you in 5 business days from the date of invoicing.

You must inform us within two working days of delivery if the goods have been damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. Damaged goods must be returned within seven days of receipt.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 15% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

The manufacturers warranty on all our products lasts for a full 12 months from the date of purchase. Up to and including that date, goods that are deemed by the customer to be faulty must be returned to the address at the top of your invoice. Once it has been ascertained that the goods have malfunctioned through normal wear and tear, the goods will be repaired and returned to the owner. Under the terms of the warranty, although the repair will be made free from charge, the cost of postage and packing will be borne by the customer. This will be a standard charge of £6.95.

Reaching Us

If you need to reach us by email please use the link on the store page. We endeavour to answer all e-mails within 24 hours. Alternatively, our helpdesk is available on [0191 272 4220] (International +44 0191 272 4220) from Monday to Friday, 1pm until 4pm. In addition you can fax us on 0191 273 4474 or write to us at Unit 3B Whitehouse Road Ind Est Newcastle upon Tyne NE15 6LN United Kingdom

Privacy Policy

wallplates.co.uk do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order but the Company must be contacted within forty eight hours after receipt of the goods after which the goods must arrive at our depot within 7 days for a full refund of the goods purchased. This does not include the cost of delivery, which must be borne by the customer. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in their original and undamaged packaging and in resaleable condition. The Company reserve the right to decide if the previously stated terms have been complied with.

These terms apply to your order. We may change our terms and conditions at any time. Please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.